Website Management Maintenance & Support plans

WordPress websites require on-going maintenance to run smoothly over time. A support plan will allow us to proactively manage your website to keep it kept secure and updated.

Ensure you have prompt support on hand when you need it. We have options below to suit most needs.

Basic

£75+VAT per month

Litespeed hosting
(2 CPU + 2GB memory)
Maintenance & support
No time included for changes or development
eCommerce

Small

£150+VAT per month

Litespeed hosting
(2 CPU + 2GB memory)
Maintenance & support
1 hour of time included for changes or development
eCommerce

Medium

£300+VAT per month

Litespeed hosting
(3 CPU + 3GB memory)
Maintenance & support
3 hours of time included for changes or development
eCommerce

Large

£600+VAT per month

Litespeed hosting
(4 CPU + 4GB memory)
Maintenance & support
7 hours of time included for changes or development
eCommerce

All plans include

Daily off-site backups

Two different backup procedures run daily – one on the server and one in WordPress, which we save to our external secure storage.

Support by Phone, Email & Zoom

Get hands-on help with screensharing to understand and support efficiently.

WordPress updates

WordPress core, plugin and theme updates will be installed promptly. Priority is given to security updates.

24/7 uptime monitoring

We will set up a system to check that the website is up and running 24/7. This helps us pro-actively tackle any issues and track the reliability of the server.

Access to licenses

We have developer licenses for a number of popular WordPress products. These will be included at no extra cost to you.

Stats/analytics

Access to reporting insights for to see how your pages are performing and where your visitors come from.

Hack fix guarantee

In the event your website gets hacked we will get it back up and running.

DNS management

We can look after your domain configuration – for manging MX, A, CNAME, TXT, DMARC, SPF and DKIM.

Staging environment

A copy of your website to test changes, experiment and develop new feature before updating live.

Two factor authentication

An additional layer of security protection for your WordPress users.

Email delivery optimisation

Emails to you or your customer going into your spam folder? Not anymore!

Zero downtime migration

We will move your website from your previous supplier swiftly without taking it offline.

Login protection

Prevent attackers from brute-forcing their way into your account.

Anti-spam measures

Prevention against spam registrations, form submissions and comments.

PHP & DB updates

We will regularly upgrade you to the latest PHP version and make any code updates required.

SEO toolkit

The ability to fine tune your website’s appearance in search engine results.

Open graph tags

Optimised display when shared on social media.

Please contact ben@digitalgarden.co to discuss a support plan.

You will have a choice of monthly, quarterly or yearly invoicing. For smaller plans yearly invoicing is preferred.

Additional development outside of the inclusive time is available at £75+VAT per hour. Please note this is subject to availability and longer lead times. We recommend a plan that has inclusive time set aside for you.

Domain fees are not included and are approximately £10+VAT per year.

Our support plans are rolling agreements. You can cancel anytime and will only pay for the current and past months.

On the Large support plan you can request a formal contract. The agreement will be in place for a minimum of 12 months, with a 3 month cancellation notice period.