Support Plans
Websites require on-going maintenance to stay secure and run smoothly over time. We have found the most successful formula is to have a monthly support agreement in place for peace of mind so we can proactively keep everything in order. You are welcome to get in touch at any time and we can tackle your request promptly.
Our tiered pricing means it is easy to budget for and you can choose a plan that’s right for you. Please contact us if you would like to take out a support plan.
Basic
£50+VAT per month
For very small businesses and charities. Hassle free, we’ll handle the details and you have prompt, reliable support when you need it.
Features
1 website
Hosting
Email support
Bug fixes
Security updates
Domain management
Uptime monitoring
Backups
No development
time included
Small
£150+VAT per month
For small businesses and charities. Your site is in safe hands and will be pro-actively looked after. Prompt, reliable support on demand and a little on-going development.
Features
1-2 websites
Hosting
Email and phone support
Bug fixes
Security updates
Domain management
Uptime monitoring
Staging/Test site copy
Backups
Up to 2 hours monthly development time
Medium
£500+VAT per month
Ideal for medium size businesses and charities. You anticipate more frequent support and require periodic or on-going development on the website.
Features
1-5 websites
Hosting
email and phone support
bug fixes
security updates
domain management
uptime monitoring
Staging/Test site copy
Backups
Up to 10 hours monthly development time
Large
£500+VAT per day
For enterprise projects, such as corporate APIs and more complex requirements requiring intensive development and support.
Features
Agreed on per
project basis
Up to 7 hours daily development time
There is flexibility with our included development hours – if you have a quiet few months, we could use some of that allocation in a businer month instead. When a project comes along that requires additional time, we can give you a price based on our hourly rate of £75+VAT per hour.
All of our support agreement plans are rolling monthly agreements, so you can cancel at any time. Should you require a formal contract, the agreement will be in place for a minimum of 12 months.