Support Plans

Websites require on-going maintenance to stay secure and run smoothly over time. We have found the most successful formula is to have a monthly support agreement in place for peace of mind so we can proactively keep everything in order. You are welcome to get in touch at any time and we can tackle your request promptly.

Our tiered pricing means it is easy to budget for and you can choose a plan that’s right for you. Please contact us if you would like to take out a support plan.

Basic

£50+VAT per month

For very small businesses and charities. Hassle free, we’ll handle the details and you have prompt, reliable support when you need it.

Features

1 website

Hosting

Email support

Bug fixes

Security updates

Domain management

Uptime monitoring

Backups

No development
time included

Small

£150+VAT per month

For small businesses and charities. Your site is in safe hands and will be pro-actively looked after. Prompt, reliable support on demand and a little on-going development.

Features

1-2 websites

Hosting

Email and phone support

Bug fixes

Security updates

Domain management

Uptime monitoring

Staging/Test site copy

Backups

Up to 2 hours monthly development time

Medium

£500+VAT per month

Ideal for medium size businesses and charities. You anticipate more frequent support and require periodic or on-going development on the website.

Features

1-5 websites

Hosting

email and phone support

bug fixes

security updates

domain management

uptime monitoring

Staging/Test site copy

Backups

Up to 10 hours monthly development time

Large

£500+VAT per day

For enterprise projects, such as corporate APIs and more complex requirements requiring intensive development and support.

Features

Agreed on per
project basis

Up to 7 hours daily development time

There is flexibility with our included development hours – if you have a quiet few months, we could use some of that allocation in a businer month instead. When a project comes along that requires additional time, we can give you a price based on our hourly rate of £75+VAT per hour.

All of our support agreement plans are rolling monthly agreements, so you can cancel at any time. Should you require a formal contract, the agreement will be in place for a minimum of 12 months.