Website maintenance
and support

Websites require on-going maintenance to run smoothly over time. A support plan will allow us to proactively manage your website to keep it secure and updated. Receive prompt and helpful support when you need it.

Support plans

Simple site

£25+VAT per month

Maintenance & support (up to 1 hour)
Memberships
E-commerce
Annual invoicing (up-front)

Medium site

£75+VAT per month

Maintenance & support (up to 1 hour)
Memberships
E-commerce
Annual or monthly invoicing

Complex site

£150+VAT per month

Maintenance & support (up to 1 hour)
Memberships
E-commerce
Annual or monthly invoicing

Extras

Hosting

£10+VAT to £45+VAT per month

Green energy powered
Litespeed servers
PHP & security updates
Uptime monitoring
Hack fix guarantee
Domain & DNS management
Migration from previous supplier

Developer Time (retainer)

£75+VAT per hour

Additional support
Code changes & new features
Best value (costs double if no retainer)
New pages & layout changes
Content updates
Scoping & planning
Catch-ups & on-going task roadmap

Developer Time (ad-hoc)

£150+VAT per hour

All aspects of support and development

For best value and faster turnaround it is recommended to take out a support plan with retained developer time.

All plans include

Daily off-site backups

Two different backup procedures run daily – one on the server and one in WordPress, which we save to our external secure storage.

Support by phone, email & video call

Get hands-on expert help when you need it. Screenshare option to help pinpoint issues quickly and explain processes.

WordPress updates

Plugin, theme and core updates are released most weeks and are installed regularly. Security updates are assessed and fast-tracked.

24/7 uptime monitoring

We will set up a system to check that the website is up and running 24/7. This helps us pro-actively tackle any issues and track the reliability of the server.

Access to licenses

We have developer licenses for a number of popular WordPress products. These will be included at no extra cost to you.

Analytics

Access to reporting insights to see how your pages are performing and where your visitors come from.

Hack fix guarantee

In the event your website gets hacked we will get it back up and running.

Domain management

Help with any aspect of your domain, such as updating contact information. Domain renewal fees are charged separately (approx £10/year).

DNS management

We can look after your domain DNS configuration. MX, A, CNAME, TXT, DMARC, SPF and DKIM.

Two factor authentication

An additional layer of security protection for your WordPress users.

Email delivery optimisation

Emails to you or your customer will not go into spam folders. Experts in email delivery.

Zero downtime migration

We will move your website from your previous supplier swiftly without taking it offline.

Login protection

Prevent attackers from brute-forcing their way into your account.

Anti-spam protection

Steps taken to secure your web forms against bots and spam submissions.

PHP & DB updates

Managed upgrades to the latest PHP versions, including any code changes needed for compatibility.

SEO control

Control over your pages’ appearance in search engine results.

Open graph tags

Optimised image and meta tag display when sharing content on social media.

Site search

Additional controls such as pinning pages for particular terms, and weighting of ranking factors.

Get in touch