Website maintenance
and support
Websites require on-going maintenance to run smoothly over time. A support plan will allow us to proactively manage your website to keep it secure and updated. Receive prompt and helpful support when you need it.
Support plans
Simple site
£25+VAT per month
Medium site
£75+VAT per month
Complex site
£150+VAT per month
Extras
Hosting
£10+VAT to £45+VAT per month
Developer Time (retainer)
£75+VAT per hour
Developer Time (ad-hoc)
£150+VAT per hour
For best value and faster turnaround it is recommended to take out a support plan with retained developer time.
All plans include
Daily off-site backups
Two different backup procedures run daily – one on the server and one in WordPress, which we save to our external secure storage.
Support by phone, email & video call
Get hands-on expert help when you need it. Screenshare option to help pinpoint issues quickly and explain processes.
WordPress updates
Plugin, theme and core updates are released most weeks and are installed regularly. Security updates are assessed and fast-tracked.
24/7 uptime monitoring
We will set up a system to check that the website is up and running 24/7. This helps us pro-actively tackle any issues and track the reliability of the server.
Access to licenses
We have developer licenses for a number of popular WordPress products. These will be included at no extra cost to you.
Analytics
Access to reporting insights to see how your pages are performing and where your visitors come from.
Hack fix guarantee
In the event your website gets hacked we will get it back up and running.
Domain management
Help with any aspect of your domain, such as updating contact information. Domain renewal fees are charged separately (approx £10/year).
DNS management
We can look after your domain DNS configuration. MX, A, CNAME, TXT, DMARC, SPF and DKIM.
Two factor authentication
An additional layer of security protection for your WordPress users.
Email delivery optimisation
Emails to you or your customer will not go into spam folders. Experts in email delivery.
Zero downtime migration
We will move your website from your previous supplier swiftly without taking it offline.
Login protection
Prevent attackers from brute-forcing their way into your account.
Anti-spam protection
Steps taken to secure your web forms against bots and spam submissions.
PHP & DB updates
Managed upgrades to the latest PHP versions, including any code changes needed for compatibility.
SEO control
Control over your pages’ appearance in search engine results.
Open graph tags
Optimised image and meta tag display when sharing content on social media.
Site search
Additional controls such as pinning pages for particular terms, and weighting of ranking factors.